Frequently Asked Questions

Everything you need to know about shopping with V Hatch Services.

What is the standard shipping timeframe for orders?

We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How can I track my fashion order?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our carrier's website to monitor your delivery status in real-time.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I ensure I am choosing the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure the perfect fit.

What payment methods do you accept?

V Hatch Services accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your clothing materials sustainably sourced?

We are committed to ethical fashion. A significant portion of our collection is made from organic cotton and recycled fabrics, as detailed in the 'Material & Care' section of each product.